Quality Assurance Manager
Position Description
We are committed to hiring top talent into our operations teams to deliver world-class services. We look for self-motivated and goal-oriented people eager to learn our trade and be a part of our growing team. We value individuals who are problem solvers, team workers and maintain a bright, positive attitude. If you like a fast-paced work environment to learn lifelong skills, we welcome your completed application.
Position Location: 301 Travis Ln, Waukesha, WI 53189 with travel to other ThermTech locations in Waukesha and New Berlin
Position Hours: Primarily 8:00 AM - 5:00 PM. Monday - Friday; however, this position must ensure that production functions are maintained 24/7, potentially requiring on-call availability.
Position Salary: $85,000 - $140,000
Salaries are based on a number of factors, including the skills and experience of the candidates. It is common to be hired at the lower to middle end of a salary range and while it is possible to be hired at the higher end, it often requires unique circumstances, such as proven expertise.
Company Benefits:
- Health Insurance
- Dental Insurance
- 401(k) - Company matched 50% on the 1st 4%.
- Paid Time Off - Accrued annually with 80 hours for the first year of service
- 8 Paid Holidays
- Basic Life and AD&D Insurance at no cost to employee
- Optional Voluntary Life Insurance
- Short-Term and Long-Term Disability Plans at no cost to the employee
- Health Savings Account (HSA) for employees enrolled in ThermTech's Insurance
- ThermTech provides the opportunity to earn enough HSA funds to offset the deductible of health insurance when employee and spouse (if applicable) have a yearly physical with ThermTech's On-Site Clinic and participate in the Employee Wellness Program.
- Employee assistance program: Confidential 24/7 support and short-term counseling
- Tuition reimbursement / Professional development assistance.
- Other: On-site Clinic services (On-demand Urgent and Primary Care, Virtual Video Visits, Chiropractic Care, and Health Coaching) available to all employees and their family, at no additional costs, even if they are not covered by ThermTech's health insurance.
- Discounted Standard Process supplements.
- Free Uniforms, Safety Equipment, and Employee recognition (PIN) program
For more information, please visit our website: www.thermtech.net
Job Description:
Summary: The Quality Manager position is responsible for the development, maintenance, measurement and communication of all aspects of the quality management system. The position is responsible for managing all quality assurance personnel. The Quality Manager position is responsible for developing and implementing the required internal systems to ensure the organization meets all customer, regulatory and statutory requirements.
Job Duties & Responsibilities (Essential Functions):
1. Quality Management System
a. Schedule and lead the annual review and approval of all quality management system and quality operating procedures.
b. Publish and approve all quality management system documents.
c. Ensure the quality management system meets the requirements of ISO 9001 and AS9100.
d. Develop the quality management system in order to meet the changing and growing requirements of customers, specifications, and the organization.
e. Perform management of change activities to ensure the integrity of the quality management system and the effective roll out of changes to ThermTech personnel.
f. Assist in the production of training materials related to the Quality Management System.
2. Management Representative
a. Report to top management the health, performance, and need for improvement of the quality management system.
b. Promote customer focus and an awareness of meeting customer requirements throughout the organization.
c. Ensure actions are implemented to reduce the likelihood of non-conformities.
3. Management Review
a. Administrate Quarterly Management Review and Weekly presentations
i. Collect data and report the status of all organizational and departmental quality metrics.
4. Audit System
a. Internal (First Party)
i. Maintain the annual internal audit schedule.
ii. Assign internal auditors to ensure auditor independence,
iii. Hold opening and closing meetings.
iv. Report on audit results
b. Customer (Second Party)
i. Complete all requested self-audits.
ii. Coordinate with the customer to schedule audits (customer requests the audit).
iii. Oversee the customer audit and coordinate with ThermTech personnel.
c. Accreditation (Third Party)
i. Coordinate and schedule accreditation audits.
ii. Oversee the audit and coordinate with ThermTech personnel.
5. Champion Continual Improvement
a. Create and manage corrective and preventative actions based on the needs of the organization, metrics, and data gathered from audits.
6. Leadership and Management
a. Provide leadership and personnel development for relevant teams.
Minimum Requirements:
- Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, a non-resident, authorized to work in the U.S. without ThermTech sponsorship). ThermTech does not sponsor visas, either at time of hire or at any later time.
- This position must satisfy ITAR (DSP-5) compliance requirements; therefore, candidates must be a lawful permanent resident [8 U.S.C. 1101(a)(20)] or a protected individual [8 U.S.C. 1324b(a)(3)]. Employment of Foreign Persons(s) [22 CFR 120.63] will be contingent on receiving the DSP-5 license from the US State Department.
- All hires are contingent upon a 9-panel hair follicle drug test & background check.
- May be required to obtain and maintain forklift operation certification
- May be required to work overtime or any shift, including weekends.
Physical & Mental Demands: The following physical and mental demands consist of but are not limited to the following:
- Must be able to work in a standing position for extended periods in a non-climate controlled industrial environment
- Ability to bend, pull, stoop, and reach to perform functions.
- Capable of lifting and carrying at least 25-pound objects throughout shift
- Must be exposed to heat, fumes, noise, humidity, etc.
- Must have the cognitive and mental capacity to perform essential job functions.
- Must demonstrate the ability to read, write, and communicate in the English language.
- Must demonstrate the ability to perform fundamental mathematical skills and concepts (e.g. addition, subtraction, multiplication, division, fractions, decimals, percentages, and the basics of algebra and geometry).
- Visual acuity to read documents, computer screens, files, etc.
- Ability to hear in person and via phone.
Education: High school diploma or equivalent required
Four-year degree in quality management, management or science related field preferred
Experience:
Experience in creating, managing and implementing quality management systems and procedures that meet specification, regulatory, and organizational needs.
Experience as an auditor and auditee.
Demonstrated experience crafting Nadcap heat-treat policy and audit exposure strongly preferred.
Hard Skills:
- Capability to lead a team as well as be an effective team member.
- Ability and confidence to interpret complex specifications and translate into internal policies and procedures.
- Excellent interpersonal skills.
- Possess critical evaluation skills.
- Organize and lead meetings.
Soft Skills:
- Excellent written & verbal communication skills
- Excellent time management
- Attention to detail
- Organized
- Adaptability
- Self-motivated
- Able to work collaboratively with others
- Willingness to learn & take direction